Coca-Cola denies US consumer group’s claim that its colouring ingredient causes cancer; yet the company says it will modify its drinks in India like it has in California
[...]
Exchanging goods
Right Choice goes undercover to test how well India’s top six retail chains adhere to their exchange policies. Find out how they fared
One of the advantages of shopping at a big retail chain is that if you are not happy with your product, you know that you will be able to exchange it. Though exchange policies vary from store to store, almost all branded chains state that you can return products (with some exceptions).
In April, we went undercover at six major chain retailers in Mumbai to find out whether they adhered to their own exchange policies. The good news is that every one of these stores promptly took back our goods without a fuss. But while every store can have its own set of terms and conditions regarding its general exchange policy and the time limit till when an exchange is possible, if the product you bought is defective or damaged the store is legally obliged to take it back even after the specified time limit. Also, you are then well within your rights to demand a cash refund instead of a credit note.
TO READ FURTHER...
Please Login, Register or Subscribe
Featured Articles
-
India’s favourite department stores
Find out which retail chain has the best products, prices and customer service. Also learn how stores ‘trick’ you into spending more
-
Shoo the Fat
For children obesity is on the rise, thanks to the spread of fast food and fizzy drinks. Find out why it's never too early to teach your child to eat well
-
Point of no return
What are your rights if you want to return something you’ve bought? We investigate the policies at India’s top four retail chains