Coca-Cola denies US consumer group’s claim that its colouring ingredient causes cancer; yet the company says it will modify its drinks in India like it has in California
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Point of no return
What are your rights if you want to return something you’ve bought? We investigate the policies at India’s top four retail chains
Simran Singh, a 29-year-old writer in New Delhi, bought a tube of Chambor liquid foundation from Lifestyle, Noida. When she opened it two weeks later, she discovered that the tube was leaking. Simran put it in a Ziploc bag and two days later took it back to Lifestyle.
Although Lifestyle says it has a no-return policy on cosmetics, Simran thought that she was entitled to a refund or exchange since it was a manufacturing defect. But she says the staff at the Chambor counter said that they could not do anything since the 15-day time period had lapsed. Cosmetics salesman Manish Goel from Lifestyle says, ‘Lifestyle has a no-exchange-on-cosmetics rule. However, if a customer comes in with a defective product we will look into the matter.’
Simran says she then went to Lifestyle, Gurgaon, to buy the same product and asked to unpack and inspect it first to make sure it was not defective. She was told it was against company policy to allow that. ‘An opened cosmetic package is as good as bought and can’t be sold,’ said Manish.
Simran says she now prefers to shop at smaller stores. ‘They value my business and hear me out. It may be more convenient to shop at the chains, but I’d rather build a relationship with someone who’s willing to see how they affect me as a customer.’TO READ FURTHER... Please Login, Register or Subscribe Featured Articles
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